Return&Refund Policy

Thank you for choosing AMZCHEF products! We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer the following refund and return policy:

Refunds

 

 

  • You may request a refund within 30 days of receiving your AMZCHEF products. If 30 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 
  • To be eligible for a refund, the appliance must be in its original condition, including all packaging, accessories, and manuals.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping and handling fees are non-refundable.
  • Once we receive and inspect the returned appliance, we will issue a refund within 7-10 business days.

 

Returns

 

 

  • You may request a return within 30 days of receiving your AMZCHEF products.
  • To be eligible for a return, the appliance must be in its original condition, including all packaging, accessories, and manuals.
  • The customer is responsible for the shipping and handling fees associated with the return.
  • Once we receive and inspect the returned appliance, we will issue a refund or store credit, depending on your preference.

 

Late Or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again. 
  • Then contact your credit card company, it may take some time before your refund is officially posted. 
  • Next, contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this, and you still have not received your refund yet, please contact us at info@iamzchef.com.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

 

Shipping fees

  • Please contact our Customer service at email to get the return address.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Warranty

  • AMZCHEF products come with a one-year limited warranty from the date of purchase.
  • The warranty covers defects in materials and workmanship under normal use.
  • The warranty does not cover damage caused by misuse, abuse, or accidents.
  • To make a warranty claim, please contact our customer service team.

 Note: Only the appliance that have been purchased directly from iamzchef.com suitable for above policies. 

If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us (info@iamzchef.com). We appreciate your business and are committed to your satisfaction.