Return & Refund Policy

Thank you for choosing AMZCHEF products! We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer the following return and refund policy:

Returns

You may request a return within 30 days of receiving your AMZCHEF products.
To be eligible for a return, the appliance must be in its original condition, including all packaging, accessories, and manuals.
For returns caused by the consumer, the customer is responsible for the return shipping and handling fees. The specific fee is based on the shipping carrier selected. If the return is due to our error, including damaged or incorrect goods, the customer is not required to bear the return shipping fee.
Once we receive and inspect the returned appliance, approved refunds will be issued to the original payment method used for the purchase. Store credit is available only if you request it.

Refunds

You may request a refund within 30 days of receiving your AMZCHEF products. Requests must be submitted within this 30-day period.
To be eligible for a refund, the appliance must be in its original condition, including all packaging, accessories, and manuals.
Refunds will be issued to the original payment method used for the purchase.
For returns caused by the consumer, shipping and handling fees are non-refundable. This does not apply to returns due to our error, including damaged or incorrect goods.
Once we receive and inspect the returned appliance, we will issue a refund within 7-10 business days.
Refunds are returned to the original payment account. After issuance, bank or card refunds may take up to 10 business days to appear, depending on your bank and payment provider. Klarna refunds typically take 1-2 weeks after issuance. Actual crediting times depend on the relevant bank or payment provider.

Order Cancellation

Customers may request to cancel their order within 24 hours of purchase by contacting AMZCHEF via email or phone.
If the order has already shipped, a double shipping fee will be deducted from your refund.
Additionally, a 2% transaction fee be deducted from your refund.
We reserve the right to cancel any order unconditionally if it exceeds available inventory or includes 10 or more units without prior approval.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at info@iamzchef.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Learn more: Warranty Terms

Shipping Fees

Please contact our Customer service at email to get the return address.
For returns caused by the consumer, you are responsible for the return shipping fee, based on the shipping carrier selected. These shipping costs are non-refundable. If we pay an applicable return shipping fee on your behalf, that fee will be deducted from your refund. If the return is due to our error, including damaged or incorrect goods, we will cover the return shipping fee and will not deduct it from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Learn more: Shipping Policy

Contact & Logistics Information

East Coast US Overseas Warehouse Address: 401 Mill Rd., Edison, NJ 08837

Telephone: 1-626-454-9545

Consignee: FF+CL

For LCL (Less than Container Load) or self-delivery appointment: Appointment@trinityworld.us

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If, due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

After-sale Service Contact

Phone(US only): +1 (833) 943-3078 (9:00-18:00 EST Mon.-Fri.; closed on federal holidays )
Facebook
Instagram

If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us (info@iamzchef.com). We appreciate your business and are committed to your satisfaction.