Return & Refund Policy

Thank you for choosing AMZCHEF products! We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer the following return and refund policy:

Returns

You may request a return within 30 days of receiving your AMZCHEF products.
To be eligible for a return, the appliance must be in its original condition, including all packaging, accessories, and manuals.
The customer is responsible for the shipping and handling fees associated with the return.
Once we receive and inspect the returned appliance, we will issue a refund or store credit, depending on your preference.

Refunds

You may request a refund within 30 days of receiving your AMZCHEF products. If 30 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a refund, the appliance must be in its original condition, including all packaging, accessories, and manuals.
Refunds will be issued to the original payment method used for the purchase.
Shipping and handling fees are non-refundable.
Once we receive and inspect the returned appliance, we will issue a refund within 7-10 business days.

Order Cancellation

Customers may request to cancel their order within 24 hours of purchase by contacting AMZCHEF via email or phone.
If the order has already shipped, a double shipping fee will be deducted from your refund.
Additionally, a 2% transaction fee be deducted from your refund.
We reserve the right to cancel any order unconditionally if it exceeds available inventory or includes 10 or more units without prior approval.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at info@iamzchef.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Learn more: Warranty Terms

Shipping Fees

Please contact our Customer service at email to get the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Learn more: Shipping Policy

Contact & Logistics Information

East Coast US Overseas Warehouse Address: 401 Mill Rd., Edison, NJ 08837

Telephone: 1-626-454-9545

Consignee: FF+CL

For LCL (Less than Container Load) or self-delivery appointment: Appointment@trinityworld.us

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If, due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

After-sale Service Contact

Phone(US only): +1 (833) 943-3078 (9:00-18:00 PST Mon-Fri. )
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If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us (info@iamzchef.com). We appreciate your business and are committed to your satisfaction.