Return & Refund Policy
Thank you for choosing AMZCHEF products! We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer the following return and refund policy:
Returns
- You may request a return within 30 days of receiving your AMZCHEF products.
- To be eligible for a return, the appliance must be in its original condition, including all packaging, accessories, and manuals.
- The customer is responsible for the shipping and handling fees associated with the return.
- Once we receive and inspect the returned appliance, we will issue a refund or store credit, depending on your preference.
Refunds
- You may request a refund within 30 days of receiving your AMZCHEF products. If 30 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a refund, the appliance must be in its original condition, including all packaging, accessories, and manuals.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling fees are non-refundable.
- Once we receive and inspect the returned appliance, we will issue a refund within 7-10 business days.
Order Cancellation
- Customers may request to cancel their order within 24 hours of purchase by contacting AMZCHEF via email or phone.
- If the order has already shipped, a double shipping fee will be deducted from your refund.
- Additionally, a 2% transaction fee be deducted from your refund.
- We reserve the right to cancel any order unconditionally if it exceeds available inventory or includes 10 or more units without prior approval.
Late Or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this, and you still have not received your refund yet, please contact us at info@iamzchef.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item.
Learn more: Warranty Terms
Shipping Fees
- Please contact our Customer service at email to get the return address.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Learn more: Shipping Policy
After-sale Service Contact
Contact Us:
info@iamzchef.com
Phone(US only): +1 (833) 943-3078 (9:00-18:00 PST Mon-Fri. )
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If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us (info@iamzchef.com). We appreciate your business and are committed to your satisfaction.