Contact us

Before reaching out to our team, you may want to review these helpful resources in case your question has already been answered.

If you still need help, we'd love to hear from you. Feel free to reach out to our Customer Care team directly.

  • Email:  info@iamzchef.com
  • Normal Hours: 9 AM to 6:30 PM EST; MON - FRI except Holidays At Messenger.

Satisfaction Guarantee: We're Here to Make It Right

We take immense pride in the quality of our products, and your satisfaction is our top priority. If there’s any issue with your purchase, we’re here to make it right. In the rare case that you receive a damaged or defective item, please reach out to our customer service team at info@iamzchef.com, and we’ll get back to you right away.

To help us resolve the issue quickly, please include the following details in your message:

  1. Your order number.
  2. Product name or SKU/Product code (found in your confirmation email).
  3. A clear description of the damage or defect, along with photos.

We’re committed to providing a fast and seamless solution, so you can enjoy your purchase as soon as possible!

Thank you for choosing us!

Important Notice to Our Valued Customers:

We have recently become aware that some of our customers have been targeted by scammers posing as our customer service representatives. To protect yourself from these fraudulent activities, please be vigilant and note that our official brand email addresses end with @iamzchef.com.

If you receive an email from any other address, such as info.iamzchef@usa.com, end with@usa.com, do not trust it. These emails are not from us and are likely attempts to deceive you.

For your safety, always verify the sender’s email address and never provide personal or financial information in response to suspicious emails. If you have any doubts, contact our official customer service directly through our verified contact channels.

Thank you for your attention and stay safe!

 

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